How to Report an Outage
To report an outage please call (541) 929-3124 or (800) 872-9036 and press 1, or online through your CPI account, or via the CPI SmartHub app and select “Report An Outage”.
You can also set up outage text message alerts. However, your cell phone must be on file in order for the system to work. You can add you cell phone through your online account, or by calling our office and having our customer service representatives add it.
To add outage text messaging text “CPI” to 800-872-9036. You will receive a text message reply with instructions. “Out” reports an outage, “Status” reports any outage updates, and “Quit” to opt out. Message and data charges may apply depending on your cell phone carrier plan.
Below is an interactive map showing any current outages in CPI’s service area. A map legend is available by clicking the menu icon in the upper left-hand corner of the map. To see a full page version of this map, please visit OUTAGE.CPI.COOP. For important safety information and tips regarding outages, please visit our OUTAGE PREPARATION page.
On any given day, electric utilities experience small power outages across their service areas. For example, a tree in the line, a vehicle crash into a pole, or even a squirrel on a transformer can affect a single home or small pockets of members in a specific area. As such, when you look at our outage map, regardless of time of day, you might see outages appearing on the map and in the table to the right of the map, even if there are no “large-scale” outages. Our outage map displays real-time activities that are occurring, 24-7-365.
CPI’s mission is to provide members with safe, reliable electric service – day and night. Despite our best efforts, severe weather and unusual circumstances can wreak havoc and cause a power outage that can last for hours or days. For more information, please review our power outage tips.
How Power is Restored
When electricity goes out, most of us expect power will be restored within a few hours. But when a major storm causes widespread damage, longer outages may result. CPI crews work long, hard hours to restore service safely to the greatest number of consumers in the shortest time possible. Click here to learn what’s going on if you find yourself in the dark.
Planned Power Outages
Every so often planned power outages are necessary because of needed repairs or upgrades to our system. These upgrades dramatically reduce the likelihood of unexpected outages in the future and help improve system reliability. We know outages are very inconvenient and we try to minimize the number of them we have each year. We appreciate your understanding and patience with us.
Members in affected areas should receive a call about upcoming outages. We also plan to send a reminder call closer to the actual outage. Please call our office if you need to update your contact information.
For all members using medical equipment requiring electrical power, you will need to make provisions for these power outages.
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2023 Retail Rate Information
In today’s modern, connected world, having a source of clean, safe, reliable, and affordable electricity is crucial. That’s what Consumers Power strives to deliver to you all day, every day. We’re proud of our efforts to serve your needs with competitively priced electricity, responsive member service, proactive and necessary investments… Read More