Privacy Policy

At Consumers Power, Inc. we respect your privacy and recognize the importance of keeping your personal information confidential. This notice describes the privacy policy and practices followed by CPI, as well as the types of information we collect and the circumstances under which we may share it.



When you visit our web site your identity remains anonymous unless you register to access our secure eBill service, which requires you to enter your e-mail address and password in order that we may permit only authorized access to your eBill information. If you choose to submit payments from our secure eBill service, we retain the payment information you enter for each payment, including your account number, credit card, and/or bank account information.


A “cookie” is a message given by a web server to your web browser which your browser stores as a text file on your computer’s hard drive. The message is sent back to the server each time the browser requests a page from the server. Cookies are used primarily to identify users and possibly prepare customized web pages for them.

If you click the link contained in the message “(To have the browser remember your password click here)” your browser will place a cookie containing your eBill login information on your PC’s hard drive, which will be sent to the eBill server each time you enter the eBill web site. We do not use cookies to track your visit to our web site.



We maintain strict policies and security controls to assure that member information in our information system is protected. Our employees and certain third party service providers are permitted access to member information that they may need to perform their jobs and to provide service to you. All employees and third party service providers are required to respect member privacy. No one except our employees and certain third party service providers has access to our information systems.

We have established internal security controls using industry guidelines and standards to protect the information you provide us and the information we collect about you. These controls include procedural, physical, and electronic safeguards, such as firewalls, authentication procedures, digital certificates, intrusion detection, and Secure Sockets Layer (SSL) encryption technology. Periodically we hire qualified independent security consultants to audit our internal security controls, and we continue to review and adjust these controls as we employ new technology in the future.


Our online services are not designed for or directed toward children. We do not knowingly solicit or collect data from children. We recognize that protecting children’s identities and online privacy is important, and that responsibility rests with us and with parents.


Our web site may contain links to other web sites. We have no control over or any liability for the content or privacy practices of these other web sites.


We welcome your questions or comments regarding this privacy statement or any other services we provide to you. Please direct questions and comments to our CUSTOMER SERVICE DEPARTMENT.