PrePay
CPI PrePay Program
CPI’s PrePay program gives you greater flexibility and control over your electric bill. Simply pay for electricity in advance, monitor your usage and manage your account balance as you go, without the need for a deposit or worry about late fees.
Eligibility Requirements
To participate in the PrePay program, you must meet the following criteria:
- Account Status: Existing accounts must be paid in full.
- Initial Balance: A minimum credit balance of $25.00 is required to begin.
- Account Setup: You must register with SmartHub.
- Equipment: Accounts must have compatible metering. Note: Three-phase and CT metering are ineligible.
How the Program Works –
- Enrollment: Submit a PrePay request and sign the service agreement. Meter deposits from existing accounts will be credited to your starting balance. Participation requires a minimum 12-month commitment. After submitting your request, a representative from Member Services will contact you to finalize your enrollment.
- Daily Balance Tracking: Balance calculations are based on daily advanced meter readings (or historical estimates if readings are unavailable). Access your balance 24/7 via the CPI website or interactive voice response (IVR) phone system.
- Notifications: Receive low balance, pending disconnection, and reconnection alerts via text or email. You are responsible for keeping your contact information updated in your online settings.
- Disconnection & Reconnection: Service is automatically disconnected when your account balance falls below zero. Disconnections do not occur on Thursdays, Fridays, weekends, or holidays. Service reconnects automatically once the balance reaches a minimum $25.00 credit (plus any applicable fees).
- Switching Back: You may switch to conventional electric service after 12 months. A standard meter deposit may be required based on credit history.
- Account Settlement: Upon ending PrePay service, your account will undergo a final reconciliation, and any remaining credit balance will be refunded.
Payment Options –
Payments can be made 24/7 using the following methods:
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Automated Phone: Call 800-872-9036 or 541-929-3124 and select Option 2.
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SmartHub App: Pay anytime via the mobile app.
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Online: Log in using the top or bottom menu bar (account number required).
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In Person / Office Phone: Visit or call CPI offices (Mon–Thu, 7:00 AM – 5:30 PM).
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Office Address: 6990 West Hills Road, Philomath, OR 97370
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Payment Methods to Avoid: Do not use regular mail or payment drop boxes, as delays may prevent prompt posting to your account.
Managing Your Account –
Access your current balance or update alert settings using:
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Online: Log in via the CPI website navigation bars.
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By Phone: Call 1-800-872-9036 (have your account number or phone number ready).
Frequently Asked Questions
What should I do if my power is disconnected? –
You will receive a warning alert via email or text when your balance falls below $20.00. If your balance reaches zero, service is automatically disconnected.
Power is automatically restored—typically within 15 minutes—once a payment is made that brings your balance to the required minimum.
What if my service is not automatically restored? –
If power is not restored within 30 minutes of payment, call our office to report an outage. CPI will investigate and send a technician if necessary.
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CPI System Malfunction: No service charges will apply.
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Declined or Missing Payment: Power will remain disconnected, and applicable service fees will apply.
How to Sign Up –
To enroll in PrePay service:
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Review and complete the online PrePay Service Agreement and submit it directly through our website.
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Alternatively, print the agreement (below), complete it by hand, and return it via email, fax, or in person at a CPI office location.